Where are you based?

We’re happily based in Harrisburg, PA – the capital of PA, and America’s hearts.

How does shipping work?

Our partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way 

We offer international shipping options too – no matter where you are, you can buy from us!

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing.
If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.
If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.

I've placed an order with multiple items recently, can I combine them into one package?

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

Karuzoo adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 
Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What if I need to return something?

No worries! Contact us and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.

How do we contact you with press inquiries?

Send us an email to support@karuzoo.com . We always respond very quickly.